Customer Service Representative

Are you a strong communicator able to build trusted relationships and make sales over the phone? Do you enjoy DIY & have an interest in tools? Would you like to apply your motivation, energy and work ethic to building a long-term career with a well-respected Kiwi company? 

Hobeca Trading Company is a leading supplier of trade-quality tools and equipment supporting industries ranging across electrical, engineering, automotive, hardware & paint, plumbing, and more. We are passionate about what we do – we value our team, suppliers, and customers. 

We are currently seeking a Sales/Customer Support Rep to join our team & help drive growth. Main role focus will be providing excellent customer service while supporting our field-based sales team’s success. This is a prime opportunity to build a rewarding career within Group HTC while developing long-term relationships with our customers. 

Key Responsibilities include: 

  • Building sales– providing solutions, resolving issues, and up selling products to customers throughout NZ.  
  • Ensuring expectations are met and exceeded in a prompt and professional manner – Provide accurate information regarding product delivery, tracking of special orders and back orders, maximise relevant sales opportunities on each call  
  • Log calls/interactions and process orders quickly and accurately in company database 
  • Work collaboratively with the Sales team to meet and exceed monthly team targets 

The Ideal Candidate shall possess: 

  • 1-2 years’ success in a phone-based sales environment  
  • Interest in tools, cars and/or DIY a bonus –product training provided  
  • Strong verbal & written communication skills a must – enjoy building relationships over the phone.  
  • Strong attention to detail, organisational and administrative skills - accurate record keeping, data-entry, processing orders, managing multiple client orders.  
  • Self-motivation, good work-ethic and ability to work well within a positive team environment 
  • Full NZ driver’s license for occasional client / merchandising visits  

Sound good? There’s more!  At Hobeca, we value our people and offer the following benefits to our team members: 

  • Fully funded health, life & trauma insurance 
  • Opportunities for career development – training and development provided 
  • Free car parking available 
  • Employee discount on products 
  •  Stop looking for another job and apply now to start a rewarding career with Hobeca Trading today! 
  • To be eligible for this position you must currently reside in NZ or Australia and have a legal right to work permanently in this country. 


Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • Have you worked in a call centre before?
  • Do you have experience working towards targets and KPIs?
  • What's your expected annual base salary?

Hobeca is proudly 100% New Zealand owned and operated.

Established in 1979, Hobeca has evolved to become a leading supplier of trade-quality tools and consumables, supporting industries ranging across electrical, engineering, automotive, paint specialty, plumbing, hardware and more. 

We are passionate about what we do and we value the partnership of our Suppliers and our Distribution Partners/Customers.